Sweatshop mentality towards employees
Pros
If you enjoy being treated like gum on someone's shoe, this is the place for you.
Cons
Nuance bought out Transcend in late 2012 and sent out notices 2 weeks before Christmas advising them of pay cuts. Suits and management make high salaries while transcriptionists, the backbone of the company and without whom there would be NO company, get paid peanuts. Transcriptionists are subjected to extremely strict quotas, ridiculous time-off policies, and exhausting compliance standards for low pay. When the workload is low, transcriptionists are expected to check for work throughout the day and in so doing may actually be putting in a 12-hour day in order to make quota. This causes the amount of pay per hour to drop way below minimum wage. The HR department is indifferent and demoralizing. I have been a medical transcriptionist for 25-plus years (with credential) and I've never been treated so horribly as I was by this company. Key word there, WAS. I left them in the rearview mirror. To anyone thinking of going to work for them, run, run like the wind, away from them.
