Is Optum a good company to work for as a Process Associate?

Process Associate professionals working at Optum have rated their employer with 4.6 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Process Associate Jobs at Optum now and start preparing for your job interview by browsing frequently asked Process Associate interview questions at Optum .

Does Optum pay Process Associate employees well?

Process Associate professionals rate their compensation and benefits at Optum with 4.7 out of 5 stars based on 16 anonymously submitted employee reviews. This is 38% better than the company average rating for salary and benefits. Find out more about Process Associate salaries and benefits at Optum .

How happy are Process Associate professionals working at Optum?

98% of Process Associate employees at Optum would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Process Associate professionals have also rated Optum with a 4.8 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1133) , Senior Software Engineer (714) , Customer Service Representative (339) , Associate Software Engineer (335) , Nurse Practitioner (185) , Director (184) , Business Analyst (180) , Registered Nurse (143) , Manager (138) , Data Engineer (130) , Associate Director (126) , Medical Coder (126) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (111)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1905 reviews)); "Remote and Dynamic work environment good benefits" ((in 881 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 661 reviews)); "Good work life balance and we can work from home" ((in 600 reviews)); "Good culture and policies" ((in 573 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 611 reviews)); "Frequent Restructuring and layoffs" ((in 300 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 159 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 129 reviews)); "Poor communication both internally and externally" ((in 91 reviews))

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Optum Process Associate reviews

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4.6

98% would recommend to a friend

(16 total reviews)

Patrick Conway

100% approve of CEO

99% positive business outlook

Ratings by category

4.8

Work/Life balance

4.7

Compensation and benefits

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Senior management

4.3

Career opportunities

Process Associate employees have rated Optum with 4.6 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Process Associate professionals have an excellent working experience there. Optum is rated 34% above average by Process Associate professionals compared to other employers within the Gesundheitswesen industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

16 reviews

5.0

Mar 20, 2026

Overall it is a good company offering nice package as well

Process associate

Recommend

CEO approval

Business Outlook

Pros

Everything is good Flexible timings Nice environment Good managers Very helpful environment

Cons

No cons noticed by me while workjng in this company

5.0

Mar 7, 2026

Na

Process associate

Recommend

CEO approval

Business Outlook

Pros

No workload So professional Supportive team

Cons

Didn't feel any as everything was good

4.0

Aug 14, 2025

Optum

Process associate

Recommend

CEO approval

Business Outlook

Pros

Good work culture, supportive management

Cons

Travel arrangements, no proper response

Viewing 1 - 3 of 16 Reviews

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Senior Account Manager, Client Services

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Optum Process Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall it is a good company offering nice package as well

Na

Optum

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