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      Oracle

      Engaged Employer

      Oracle Senior Principal Technical Support Engineer reviews

      3.5

      58% would recommend to a friend

      (1,637 total reviews)

      Clay Magouyrk and Mike Sicilia

      46% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Senior Principal Technical Support Engineer employees have rated Oracle with 3.5 out of 5 stars, based on 1,637 company reviews on Glassdoor. This indicates that most Senior Principal Technical Support Engineer professionals have a good working experience there. Oracle is rated in line with the average (within 1 standard deviation) by Senior Principal Technical Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      2K reviews
      4.0
      Mar 21, 2014

      A solid, stable, forward-looking enterprise-focused company.

      Principal software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours, and a generally friendly work environment. The company overall is stable and forward looking with an eye on the long-term, so things typically aren't rushed. This is coming from a software development perspective. There appears to be ample room for growth in this company and lots of opportunities to do so.

      Cons

      Compensation is perhaps my biggest issue with the company. While, by no means bad, it's not very competitive with some of the start ups in the area, but that's to be expected. Everything is also self-service so it may be daunting at first to navigate your way through all of the things you need to do.

      4.0
      Mar 16, 2014

      Probably the most amazing company I worked for

      Principal engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing minds, cutting edge technology, ability and opportunities to learn. Quality training at least in the earlier years before the cutbacks kicked in. I had the great fortune to work for Sun whilst it was still in its ascendency and experienced an amazing place to be an engineer. So many clever people that were happy to help out, to share their knowledge and lead by example. Sun engineers strived to be the best, to solve problems and to provide fixes, in essence to do the right thing by the customer. There were also opportunities to travel. Sun had annual tech training for their entire engineering and support organisation. My first experience of this was Denver, followed by San Francisco and later I got to present to my peers in Las Vegas. Such incredible times, such amazing memories. Then there was the 2000 kick off event in Disneyland, Paris. Clearly Sun were doing very well at this point. Oh course in the early years there were beer busts every month, a professional but relaxed atmosphere and such a vibe as the company was growing so fast. Processes were there and for the most part made sense but management were open to feedback from engineers and often sought them out to solve problems. As a techie it was such a cool place to learn, grow and become a better engineer.

      Cons

      When the cuts really kicked in, the culture changed. Management dictated policy, processes and direction and the engineers began to be treated like children. Then there were the annual reductions in force (layoffs) that sapped morale and got everyone nervous. Training later suffered as the quality trainers we're let go and contractors were brought in, when you could get it (this was after years of no pay rises, so training was offered as alternatives until that got too expensive). Did I mention lack of pay rises? After a few years management knew they couldn't change anything, so didn't bother. Annual reviews became pointless, depressing and futile. There were quotas on how many top grades could be given out each year, so even if you'd over performed in the current year, if you'd had a grade 1 review the previous year, tough ... you'd get a lesser grade this year. This encouraged everyone to do the bare minimum and as such quality suffered.

      1.0
      Mar 11, 2014

      Frustrating Big Company Issues, No Training, Forgotten how to sell (Product push)

      Principal consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible Hours (work from home or where you like). Good work/life balance. Talented and intelligent people to work with. Exceptional Health Care Benefits Flexible Benefits/Points to spend appropriate to your life stage in USA and UK (Not sure why Australia has is not doing the same) Highly capable, charismatic and respected ANZ MD appointed in Tim Ebbeck Strong brand Bullying dealt with quickly and effectively nowadays.

      Cons

      Employees not valued. Lack of transparency. Slow and faceless internal processes. (months and quarters sometimes). Autocratic processes require everything to go to Office is CEO. No local empowerment/autonomy. No Pay rises (not even CPI / cost of living) and no corporate bonus. Massive disparities in salaries for same job and no level setting process. Frustrating and Complex internal systems - harder every day to find current content. Desktop support inadequate - fix it yourself or buy your own machine. No on-boarding process - new starters takes 6-12 months to become productive. Customers frustrated with too many reps selling at them. Resent License auditing. Week partner relationships in ANZ.

      Viewing 1438 - 1440 of 1,637 Reviews
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