Oracle Customer Support Analyst reviews

Managers consistently fell through on providing wisdom and knowledge about the products, as well as their own job descriptions. Employees are under-appreciated, unmotivated, and with their lack of support, unwelcome. You will do much more work than what you are being paid to do. Any time a customer mistreats you, or is hostile, do not expect any type of intervention or retribution from your manager; they uphold the agreement that we promise our clients: "We will always take full responsibility for the client's issue, and be humble, even if the client is using foul language or is making death threats."