Oracle Customer Support Representative reviews

Poor upper management, lack of proper training and support for new hires. Over the top expectations.

No true knowledge base or training (beyond a couple of outdated videos), level 2 technicians/leads/managers will never answer your questions. Due to the lack of information available in the system, you have little to no way to solve issues and just end up sending people to sales. 85% of my day was spent with angry people screaming at me about how much they hated Oracle. It was considered an accomplishment to close even a handful of tickets a day, let alone under a half hour per call. Management cares more about the number of calls answered than actually solving problems.