-some of the LOBs are mature,have good processes and procedures in place
-plenty of training and resources available,it's up to employees to want to develop their skills
-employees that exceed expectations are recognized, have opportunities to advance in their careers, receive salary raises
Cons
-hard to implement changes,each LOB has it's own processes and procedures that don't align with others so the customers receive inconsistent support
-budget for raises not allocated regularly
Pay is not that bad
Very stable
Lots of resources, job gets easy
Very good atmosphere in the support organization
Amazingly talented people to work with
Cons
Poor to no career plan
Internal HR management sucks, you are basically on your own
Such a large company that adapting to organizational change is very slow