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      Oracle

      Engaged Employer

      Oracle Customer Service Manager (CSM) reviews

      3.7

      83% would recommend to a friend

      (71 total reviews)

      Clay Magouyrk and Mike Sicilia

      Not enough data to show CEO approval

      92% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.0

      Work/Life balance

      3.8

      Culture & values

      3.8

      Compensation and benefits

      3.6

      Career opportunities

      3.0

      Senior management

      Customer Service Manager (CSM) employees have rated Oracle with 3.7 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Oracle is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      71 reviews
      5.0
      May 27, 2020

      Salary

      Csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its best place to work

      Cons

      Can be more of Employee retention

      1.0
      May 12, 2020

      great company to work for

      Csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      great to learn from the best in IT

      Cons

      Bureaucracy and internal politics, people are taken over by the idea of lets make money at any cost

      1.0
      Aug 20, 2019

      Customer Success Manager

      Csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salary, good benefits, great team (EMEA CSM Team)

      Cons

      Oracle is an extremely heavy and complex organization, not very focused on its customers. Being a CSM in this org, despite the fact that the CSM team was truly composed of great people, is a complex position to handle. Sales and CSMs targets, state of mind, and organizations are "by design" meant to fight against each other. Oracle is all about new business, without consideration for Customer Success and contract renewal. This means for example "fake" deals where a customer is undersold additional softwares without any use case, and is left to Customer Success organization with responsibility to renew the contract. Sales Rep sells a fridge to an Eskimo, and expects the CSM to make sure the Eskimo needs it and keep it....

      Viewing 61 - 63 of 71 Reviews
      Related searches: Oracle Customer Service Manager (CSM) jobs | Oracle Customer Service Manager (CSM) salaries | Oracle benefits | Oracle interviews | Oracle conversations
      Oracle reviewsOracle Customer Service Manager (CSM) reviews

      Glassdoor has 66,375 Oracle reviews submitted anonymously by Oracle employees. Read employee reviews and ratings on Glassdoor to decide if Oracle is right for you.