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      Oracle

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      Oracle Senior Support Engineer reviews

      3.1

      16% would recommend to a friend

      (42 total reviews)

      Clay Magouyrk and Mike Sicilia

      Not enough data to show CEO approval

      13% positive business outlook

      Ratings by demographic groups

      Senior Support Engineer employees have rated Oracle with 3.1 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Senior Support Engineer professionals have a good working experience there. Oracle is rated in line with the average (within 1 standard deviation) by Senior Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      42 reviews
      5.0
      Mar 20, 2021

      Nice environment

      Senior support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good environment, Only 8 working hours. balanced life.

      Cons

      sudden layoff. this was devastating.

      1.0
      Mar 15, 2021

      Weird culture, no experience recognition - qunatity over quality.

      Senior support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have the strength to do your job, compensating for the lack of tech know how of the lower manager tier -while learning other stuff, is a great place to learn new things - due to Oracle University ( free online classes, books, knowledge database for hundreds of topics related or not directly to tech).

      Cons

      No recognition for the extra tasks. No time allocation for extra task ( you have to do within the same 8 hours what you used to do + a lot more free of extra payment). Some lower tier managers have the audacity to demand over-time. Most middle tier/ upper tier managers don't care about Customer satisfaction, the only goal is to close as many tickets as possible. Low to no knowledge from most of Fusion Cloud Implementation Consultants - majority log tickets seeking solutions not usage/ testing responses on various issues encountered. 2/3 of all Support Engineers don't have prior understanding of business flows and refuse learning it. 2/3 of all Support Engineers wanna pass their job to those 1/3 that care for Customer or wanna learn stuff.

      3.0
      Feb 1, 2021

      Stable company, moderate benefits, hard environment.

      Senior support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable and safe job if you manage to be over average.

      Cons

      Big inertia, a lot of changes in current procedures and in the changing procedures. Change for the sake of change. A lot of concurrent tasks, "task switching" it the biggest stress generator. Hard to be promoted.

      Viewing 19 - 21 of 42 Reviews
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      Glassdoor has 66,375 Oracle reviews submitted anonymously by Oracle employees. Read employee reviews and ratings on Glassdoor to decide if Oracle is right for you.