Oracle Technical Support Engineer reviews

3.8

79% would recommend to a friend

(490 total reviews)

Clay Magouyrk and Mike Sicilia

61% approve of CEO

59% positive business outlook

Technical Support Engineer employees have rated Oracle with 3.8 out of 5 stars, based on 490 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have a good working experience there. Oracle is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

490 reviews
3.0
Feb 20, 2014
Recommend
CEO approval
Business Outlook

Pros

You can work from home in a remote office which is great. Good benefits and direct managers are understanding and want to help and want you to succeed.

Cons

Contant process changes and no chance for career development. Work is repetitive, mundane and you are on the front lines of screaming customers.

3.0
Jan 31, 2014

Unbelievable job security

Recommend
CEO approval
Business Outlook

Pros

Backfill is nearly impossible, meaning Oracle will retain the worst slackers, making you shine compared to them. Ability to work with cutting-edge technology, access to a lot of training materials, books, lab equipment, etc. No office politics, no backstabbing, no scapegoating, complaints are reviewed according to their merit, no automatic blame on the worker. Very rare work overload, typically the amount of work is enough to keep you busy for 70% of your shift, sometimes less, so there is usually a lot of time to do your work diligently. Very liberal access to Internet and company resources, good degree of shift flexibility.

Cons

Backfill is nearly impossible, meaning Oracle will retain the worst slackers, making you do double the work. Once someone fresh is recruited, however, event though they start at a lower grade, you will find out they earn more than you are despite your years of experience. Salary raises only evaluated once per year, and only if management feels like it. Inflation adjustments only where required by law. Raises are awarded on a blanket basis, and while they are distributed according to merit at the lowest end of the chain, there is usually not enough money to give to retain top talent even if the complete package went to the top performer. Discretionary raise requests are completely opaque and there is a complete lack of information regarding stakeholders, approvals, level of management involved and feedback why the request was refused (or whether it was refused at all). While internal sites pile on features and use more resources, the PC will only get replaced if it breaks down, not when it's too slow to do your work effectively. No career opportunities. Senior engineers stay glued to their seats and their positions are not backfilled even when they retire. Ego trips by some senior and especially principal support engineers. They will belittle you, demand information you have already provided, will make basic mistakes or repeat the steps you went through, and will never apologize for their errors or thank you for your help. Not helped by the fact that some of them are incompetent.

2.0
Oct 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Good telecommuting chances. Great database technology.

Cons

No raises in Support. Watch out if you have a lousy boss, and there are quite a few out there. You will be competing with folks who sacrifice their family and life for the company. Some groups give very little training for the technology the employees have to keep up with. Poor Work Life Balance in Support including Cloud Services. Extremely fast paced company.

Viewing 469 - 471 of 490 Reviews

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