Paysafe reviews

3.5

61% would recommend to a friend

(1,384 total reviews)

Bruce Lowthers

48% approve of CEO

45% positive business outlook

Paysafe has an employee rating of 3.5 out of 5 stars, based on 1,384 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paysafe employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Mar 7, 2018

No management

Recommend
CEO approval
Business Outlook

Pros

good place to retire and get paid if you don't care what you do

Cons

no management, no strategy, bad benefits

3.0
Feb 28, 2018
Recommend
CEO approval
Business Outlook

Pros

From what I have heard, it is better than other call centers. Health insurance, bonuses, good salaries, good TLs (on NETELLER side at least), we had the opportunity to submit our team (by language) schedules after discussing it with each other. Customer service representatives have mixed feelings, whereas other departments tend to be satisfied with the company. They let you hang up on customers if they use abusive language.

Cons

They lie to you about career development within the company, because according to the management "the support should stay support" and they prefer to hire people from the outside for other departments, even if they are less qualified or experienced. I saw a lot of people being declined career development, even though they were told something different at their interviews, a lot of hard-working and smart people just left due to this policy. From time to time they allow 4-5 people to move to other departments, just so that they keep the illusion that you can actually move within the company. Working on shifts, TLs press you constantly to reach your targets. A lot of people cheated in order to reach the targets, and the management tolerated that, instead of punishing people. Sometimes they were faking people's results and lowering the quality, so that people cannot receive their bonuses. The work is very monotonous among the departments. No one respects Customer service representatives - neither the clients, nor your colleagues from other departments. You will be treated by them as if you are a person of lower quality, no matter what your background, studies or experience are.

4.0
Feb 27, 2018

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Lot of learning, You get to work on big data technologies. Helpful team members. Monthly team lunches.

Cons

None can i think of

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Paysafe Response
8y
“Thank you for writing a positive review! We’re delighted to hear that you’re enjoying working at Paysafe so much and enthusiastic about learning and growth opportunities. We appreciate your feedback on various activities at office and that you find your fellow coworkers amazing. We strive to create and promote an environment where employees are excited to come to work every day. Thank you again and we look forward to seeing you grow with Paysafe.
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Glassdoor has 1,493 Paysafe reviews submitted anonymously by Paysafe employees. Read employee reviews and ratings on Glassdoor to decide if Paysafe is right for you.