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      Questrade

      Engaged Employer

      Questrade reviews

      3.7

      65% would recommend to a friend

      (821 total reviews)
      avatar

      Edward Kholodenko

      67% approve of CEO

      58% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.5

      Culture & values

      3.5

      Career opportunities

      3.2

      Senior management

      Questrade has an employee rating of 3.7 out of 5 stars, based on 821 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Questrade employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      821 reviews
      5.0
      Oct 26, 2017

      CSS

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Outstanding team culture Fast paced, high performance culture New senior leadership cares about employees

      Cons

      Nothing serious to mention...efforts are being made to improve most aspects of the company

      avatar
      Questrade Response
      8y
      Thank you for your feedback! We are happy to hear that you enjoy our culture and are glad that you are part of our team!
      4.0
      Oct 26, 2017

      Plug your leaks, don't scoop more water.

      Client service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The training was great and very helpful. Now that Mike and Lionel left, I am not so sure though. -The entry level pay is decent, but if you're salary-conscious, then move companies after you get some experience -The work environment was great and I liked my coworkers immensely. The CSS director Jason is amazing. -The supervisors are good people and fun to be around. -If you take initiative and put in effort, your projects will be recognized. -Fast promotions if you are diligent and talented.

      Cons

      -Promotions are really in title only, the pay increase is basically nothing. - I ultimately left because I have student loans and I need more pay, but the salary Questrade can offer just isn't there. - The quality scoring system is good, but being only scored on 2 calls every month is very demoralizing, especially if you get unlucky and they pick that one bad call you had out of the 600 calls. -Quality coaches can be very nitpicky, and score you poorly on sections that don't even matter.

      avatar
      Questrade Response
      8y
      Thank you for taking the time to share your feedback. Our Client Services Specialists are important members of our team and we appreciate you sharing your comments. We are happy to hear that you enjoyed the work environment while you were here and developed good relationships with your co-workers and Supervisors. Our TMO team has made a note of your feedback and we appreciate you sharing it. Thank you for your review.
      2.0
      Oct 7, 2017

      Customer Service Specialist

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will train you for the first few weeks, and very friendly up till final review from the manager. Right after you are on your own, better search up on their knowledge base (similar to wiki search) instead of putting client on hold, which affect your performance.

      Cons

      You better resolve any client issues before it get escalation, small or huge you will get question and get blame at.

      avatar
      Questrade Response
      8y
      Thank you for your feedback. Our Client Services team is an integral part of our organization and as we continue to evolve our training programs, we will take your comments into account.
      Viewing 718 - 720 of 821 Reviews
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      Glassdoor has 1,054 Questrade reviews submitted anonymously by Questrade employees. Read employee reviews and ratings on Glassdoor to decide if Questrade is right for you.