Pros
- Great colleagues who are friendly, helpful, and cooperative across regions
- Immediate managers are approachable, understanding, and sporting
- Exposure to international support environments (APAC, MEA, Europe)
- Flexible and diverse learning opportunities if you take initiative
- Office culture in KL is enjoyable and supportive
Cons
- Issues mainly within the IT department — higher management lacks clear direction and consistency
- Frequent changes in expectations and unclear communication
- Limited guidance during training phases; progress depends heavily on self-initiative
- Timesheet and performance evaluation system cause unnecessary stress
- Ticket distribution imbalance — hard to perform when there’s little to work on