Salesforce reviews

4.0

79% would recommend to a friend

(22,539 total reviews)
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Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Nov 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Salary if you overachieve targets. Pay can be amazing. I was in top 2% achievers, which results in salary of more than 250k.

Cons

Achieving your target depends heavily on the distribution of accounts/opportunities and therefore on luck and/or on the appreciation of your manager when (s)he distributes accounts and related opportunities. Salesforce managers refer to equality as an important principle, but some individuals seem more equal than others.. Most sales do not attain their targets in Belgium and base salary is low. There’s even people earning more on mileage expense than on base salary and commissions combined for several months. Be careful when stories are told before you sign your contract about very high salaries in case of going above your target. Almost none of the sales achieve >100% of their target and you typically enter without getting any decent opportunities. This obviously allows for direct pressure from the start. Poor package of benefits overall (e.g. no company car despite fiscal advantages in Belgium and not even a sales allowance/'representatievergoeding'). Unless if you’re one of the lucky few who goes well above targets. Very poor culture in Belgium in particular and poor coaching as well in my view. Also, in my case, there were several issues with payments, with Salesforce claiming that they would start paying (still waiting for payments now that were due more than a month ago). They don’t seem to care about local laws and rules in a small country to them like Belgium.

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Salesforce Response
6y
Thank you for your review. What you describe, especially the issue regarding payment is unacceptable, and we would like to look resolve that immediately. If this is still pending, could you please escalate this, and your other concerns, to our third party provider Ethicspoint http://www.salesforce.ethicspoint.com to share more information anonymously. Thank you very much for helping us address and solve this issue as soon as possible.
1.0
Jul 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Good working environment - collègues, benefits, salary, certifications and lots of trainings

Cons

Working on weekends and holidays Stress Lots of hires and lots of fired employees - high turnover

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Salesforce Response
6y
Thank you for your feedback, I appreciate you speaking openly. I recommend you reach out to your manager or your ES Business Partner, if you feel more comfortable doing so, to discuss how we can set you up for success. Thank you!
2.0
Jun 4, 2019

Going downhill...

Recommend
CEO approval
Business Outlook

Pros

Great benefits, good IN PERSON training, good core values, the company has a good reputation.

Cons

Losing sight of the core values the company was founded on. Growing to fast and not able to keep up with overall growth. Seeing lots and lots of angry current customers... 8/10 if you don't have 5-6+ years of inside/outside sales experience, you will only be considered for an SDR or BDR role. This could be fine, but the role should incorporate more closing of business if you are basically expecting people to take a demotion for the role and not articulating the position clearly (this could just be an issue with my office though). If you are on the BDR team you can be the hardest working person and still not hit your number because of how your quota is attained. Your manager will "help you" come up with "strategic plans" to hit your number (basically just tell you to make more calls/set meetings) but it doesn't matter because if you AEs refuse the meetings, don't feel like moving them to a stage 2 (everyone perceives what this means differently), don't have time to take them until the next month, etc. then you are screwed. BDR management doesn't align with AE management at all. Therefore, they don't care about anything except their AEs closing deals (I don't blame them!), they are annoyed when BDR management comes complaining that their AEs aren't working with their BDR... This is just not a conducive business model and doesn't help growth initiatives. Not everyone is measured the same. You could be aligned 2-4 AEs or 10-15 AEs as a BDR. Either way, these people are expected to generate the same amount of "stage 2" opportunity. If you have 2 AEs that are busy, don't work in your office or don't have the "need" for a BDR to generate pipeline - then you have NO chance of hitting your quota. SDRs, BDRs and AE's are all expected to generate their own pipeline - which makes sense but it is causing people to compete with each other which takes away from making the customer #1 priority. This is especially bad since the Mulesoft migration... (from BDR POV) Although Salesforce always talks about endless internal growth opportunities, this is def not something that I have seen to be encouraged. You are pretty much forced to take the typical promotion track. BDR Management is way too pushy with BDRs setting new meetings and business, while this should be a significant responsibility, lots of customers get mislead, forgotten, or treated with poor customer service which eventually will backfire (I have already seen it backfire a few times!) As a BDR you could generate $5mil in the pipeline one month, but only have 2 stage two opptys on the board (you need around 6-8)...which means you will miss your quota. Others could have 6-8 opptys on the board which only adds up to $300k in pipe for the month, but they will hit quota.. Doesn't make sense.

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Salesforce Response
7y
Thanks for taking the time to leave your review. We know that we are moving fast and some positions can certainly be more demanding than others, We've been working hard to increase transparency around promotions and career progression and are very intentional about fostering a culture of equality. We know there is more work to be done, but we are encouraged by the progress we've made together. If you could please provide more details anonymously by contacting our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/ you would help us to directly address these concerns and become a better workplace for all.
Viewing 322 - 324 of 22,539 Reviews

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