Salesforce reviews

4.1

79% would recommend to a friend

(22,488 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,488 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

22K reviews
1.0
Apr 15, 2018

Culture is a marketing facade.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cool cartoon mascots are fun.

Cons

Ruthless and unethical. You will get kicked to the curb faster than you can blink, regardless of how precarious your life circumstances may be. Absolutely untrustworthy.

1.0
Feb 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Follow these instructions If you are looking to work in any security team in hyderabad: Ask the interviewer who your manager will be. 1. If the manager is a local person then run away from the job as fast as you can. 2. If managers are Indian but not local then you can think of joining 3. If managers are from US or another country, then this perfect you should accept the offer 4. Is your job offer in STAR/Soc team then run away run away. This team has already been destroyed by local management

Cons

The security team in hyderabad is opposite of everything good you read or hear. All of the values cultures and nice things you read are not applied for this team. Extreme levels of micro management and politics are here. 1. salesforce does not record login logout timings but for this team the management wants every bit of employee movement monitored and recorded. you will have to login to system as soon as you come and logout before going. This is only so that management can keep track of your timings. 2. If you leave office 15 minutes early on any day then next day management will show you your logout time and ask you about it for explanation 3. if you are 15 minutes late to office you will have to inform managers. once you have informed and if your manager is not in office after you reach, you have to inform again that you have reached now 5. local management wanted to install cctv camera to monitor staff but thankfully it didnt happen 6. the whole team is living in FEAR. 7. management will always remind you that you were nobody and now you have got very big salary packages so you must live like slaves 8. the company likes to spend a lot on employee benefits but managers of this team feel they are paying from their own pocket for every benefit so the team can never enjoy the benefits. only benefits you can get are what the company gives by default but you cant get any department budget for anything 9. do you want anything specific for your office use? You cant get it approved. local managers will never approve it. Because they think it is not justified. for any request you make even if it is work related, managers will think it cant be justified (for even small things). They are so scared of approving anything from the department budget that even if you want a needle it will be denied. 10. local managers have a secret v2mom- save the company's money 11. dont expect any type of training to be given to you. Managers cant even think of spending money on your training. also managers have no idea of the different security training or certification available. so if you ask for it you will get a 15 minute explanation on why you should not do it. 12. local managers are completely non-technical. they have no idea what security is. they will review your work and highlight problems in it even without knowledge. Most important of all: This Team in security has become an indian BPO. You will have to work like bpo employee. Reason why this happened- local managers hired for this team are from bpo companies Now comes the politics- 1. Trust is a big value in salesforce but not in this team. 2. you cant trust your colleagues and team mates because managers have inserted their moles into the team to spy 3. local management rejected all good and highly skilled candidates in interviews. those candidates had passed all technical rounds but when it came to local management round, they got rejected 4. reason to do so was because local management wanted their own people in the team who could support their politics 5. talk to any of your friend working in bpo and ask them about politics and culture in their company. what you hear will be the exact same thing you see in this team. 6. you cant complaint at all. if you complain about anything to upper management, local managers come to know who complained and next day itself they will start giving you lessons. 7. in any meeting every employee will be constantly be monitored and stared by managers. they try to find out who is thinking what. if you dont like anything in a meeting then you will have to keep your face and expressions normal because otherwise managers will notice you dont like something and will scold you for that. you will always have to be happy with their decisions. if your face is angry then immediately managers will know you are the bad one and they will guess it is you who complained about them if there was any recent complaint.

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Salesforce Response
8y
Thank you for the feedback. We are listening, and the Employee Success team in India, along with our teammates from the region and at HQ are working on an action plan to better align the experience of employees in India with our core company culture and values. Please stick with us, continue giving us feedback, and together we can make Salesforce a Great Place to Work for All. My door is always open if you or any other employee wants to speak with me. Please let us know if you have any questions. Thanks, Deepa!
1.0
Nov 18, 2014

Was a great company

Recommend
CEO approval
Business Outlook

Pros

TRAINING -Salesforce continually provides excellent sales training -Prospecting, account management, sales methodology, product training; they have a focus to provide best of class training PRODUCTS -Market leader in sales, service and marketing platforms -The market is maturing, but Salesforce stays ahead of the curve with continuous product improvements and acquisitions COMPENSATION -Can be a very rewarding career UPPER MANAGEMENT -Visionaries, coaches, mentors.

Cons

ORACLE 2.0 -This terminology has been tossed around a lot thorough out these reviews. I view the Oracle effect on Salesforce through the following: 1) Middle Management -This is probably the worst part of Salesforce. These "managers" have been placed into these positions as the company grew too quickly. Salesforce will take Account Executives and place them into management positions without previous coaching/mentor experience -As a result, many (not all) of these managers will bastardize AEs. They are very quick to through AEs under the bus to save their image. -These managers have no skills at coaching, helping, or mentoring. -I have personally been involved in one-on-one meetings where I have experienced a manager insulting myself and my work. I have witnessed AEs quit after one-on-one meetings as their manager pushed them beyond limits. -I have also witnessed managers insult clients. If the client "pushes a deal" outside of the month it is forecasted, managers will become overly aggressive with the client to pull it back. Sometimes this tactic works, but it upsets the client and destroys future relationships. -Middle management will pick their favourite AEs and provide everything possible to ensure their success. 1.5, 2, 3x territories. Providing the best territories to their favourites. -I left Salesforce as my manager was insulting, rude, aggressive, upsetting to clients, and deceiving. They were not a coach, mentor, or visionary. 2) Territory Management -As stated in the Middle Management section, some AEs will get 1.5, 2, or 3x the territories -Management will tell you that each territory is cut evenly (laughable). So if an individual has 2x territories, they should have enough business to close 2x monthly quota -Even though these lucky AEs have double the territories, your monthly quota is equal to theirs -If these lucky individuals sell 50% of plan in each territory (making up 100%) and you hit 98% of your plan, middle management will act like these individuals are the next Glengarry Glen Ross. Middle Management won't even give you a pat on the back. -It is unfortunate to witness some individuals burn out quickly because they have to work 10x harder in a single territory as others have 2 or 3x territories with the same quota. 3) Transformation of the AE Role -When I first started, AEs were viewed as "consultants" with your clients. Your objective was to thoroughly work with your clients to uncover opportunities, manage the projects, and develop thorough business cases. Most importantly, we were to know our clients' business inside and out. -The AE role has now changed into a business development rep. -Middle management will have you call blitz your clients (which they clients get annoyed with), try to identify an opportunity, then pass it to a co-prime (Pardot, Data.com, Service Cloud, Desk). -The AE no longer works throughout the sales cycle. Management seeks to make the AE role into a transactional based environment -This is upsetting to anyone who enjoys relationship selling. -Many clients are becoming annoyed with the various AEs and Co-Primes continually connecting with them. 4) Quick Wins Now vs. Strategic Larger Deals -Management is so focused on monthly quotas that they will push AEs and clients into decisions before the sales cycle is complete -This could negate larger strategic deals as the client gets a "band-aid" fix.

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