Salesforce reviews

4.1

79% would recommend to a friend

(22,493 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,493 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

22K reviews
3.0
May 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Salesforce really is on the upswing -- it has numerous systematic advantages over older competitors like Oracle and SAP. "Born cloud" really does matter, and it shows in the growth of the business. With success comes excellent, top of market compensation, top-notch offices, great systems and support to do your job well.

Cons

Salesforce is surprisingly political, especially when you consider how the brand is fun and there's a genuine "do good" ethos of philanthropy at the company. Salesforce attracts high performers, which is great in many ways but also leads to a very "type A" aggressive, win-at-all-cost environment. Add on top of that the fact that Marc likes to make multiple bets and encourage internal competition (it's why there are two customer service products that sometimes directly compete, two salesforce automation products, etc.). So you end up with a workplace culture that, while exceedingly positive and gracious on the surface, is actually quite cut-throat and reliant on personal connections over merit. I saw multiple examples of mid-level managers making decisions based on what would most impress the boss over what was best for the company, let alone the customer. There's an obsession with BSOs (Big Shiny Objects) that cost a fortune and have little impact on the business but can be touted internally in presentations to leadership.

1.0
Sep 20, 2013
Recommend
CEO approval
Business Outlook

Pros

The facilities budget is apparently huge. They have some of the most expensive real estate and they definitely didn't skimp on interior design. "Cool" company to work for, being in San Francisco and all. Their bread and butter product (salesforce automation) doesn't seem to be dying down anytime soon.

Cons

After three years here I had wanted to transfer to another department. I applied, and before it hit the hiring manager's mailbox, it hit my manager's mailbox first. How does that make any sense? The form I filled out said I would not have to contact my manager unless I was seriously being considered for the position. After my manager found out, he did whatever he could to make my job difficult and I eventually left on my own terms. Salaries are OK if you can get your manager to vouch for you. Many times folks are lowballed and get stuck at lower salaries for their level and they don't even know it. Happened to me and it happened to a few people I knew. It can be easy to negotiate upwards in these cases as long as you can show strong performance and navigate the company politically. As long as your directors are your best friends you will make great money. Promotions on the other hand are another beast. Some people I knew got promoted for no reason (other than being an SVP's best friend). As a high performer, it makes it very difficult because you work hard only to have other people get promoted because they can talk better than you, or go to more happy hours than you.

1.0
Mar 21, 2020

The grass is much greener...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bonus payouts Met some good people

Cons

CSG leadership is very political. I had a VP who was not transparent on promotions and had his favorites. Lacked vision within my org and true understanding of how to develop a true service. I felt very lonely, disconnected and lost trust due to the politics. I always thought I had the golden handcuffs at Salesforce. Not true! Ultimately, I was recruited away and it was a blessing in disguise. I am happier, found my smile again and propelling in my career. My new employer values me and my contributions. In addition, but subsequent, pay much higher, RSU refresh.

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