Salesforce reviews

- You are a peon, nobody respects you. You will be thrown under the bus endlessly. - Your grievances will go unheard. - Manager will treat you poorly. Will say "you are all replaceable," "maybe you shouldn't be working here" during team meetings. - We're now a "performance culture" except when it comes to managers/team leads/assisting teams, who will take as long as they want and perform as poorly as they want. - Culture is miserable. I've worked here for 2+ years and have only made friends with my immediate team members who I physically work with. Haven't met anyone at all in the office, everyone either keeps to themselves or already has friends and no interest in being friendly to new people. - Support Engineers are judged heavily by customer surveys, which are an extremely poor indication of anything. Cases can require many complex, confusing and time-consuming processes/assistance requests that can ultimately cause a customer to give a poor rating (4/5 is considered a poor rating). Even in situations where you went way above and beyond to help the customer, they can easily turn around and give you a poor score which directly and heavily impacts your "performance" as an engineer. - Internal tickets are useless. I have a ticket going on 6 weeks now with no acknowledgement. - Many others, this place sucks.

I'm what is affectionately referred to as a "boomerang" (an employee who leaves and returns) and I have to say, I am incredibly disappointed in the company that I returned to. Yes, the pandemic has changed the way we do everything but honestly 95% of the company worked 90% remote before the pandemic so what I'm currently experiencing cannot possibly be as a result of the pandemic. The culture used to be people oriented where you could bring your whole self to work. You could count on a face paced environment but very clearly direction on objectives. You could expect leadership to be focused and thoughtful in their plans and direction. No more. The company still pays lip service to "Ohana", equality, and our values. However we have increasingly promoted really good engineers into leadership roles -- senior leadership roles to boot -- who have little idea about what it takes to be an effective leader. The company is disorganized and entirely focused on delivering everything yesterday that there is no room to focus on "Ohana" and taking care of the people in the process. Marc no longer is an active, visible leader in the organization. That falls mainly to Brett Taylor who seems content on turning Salesforce into Google. If I had to do it over again, I wouldn't have returned.