Salesforce reviews

4.1

79% would recommend to a friend

(22,511 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,511 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

23K reviews
2.0
Apr 17, 2019

Continues to decline

Recommend
CEO approval
Business Outlook

Pros

The ability to come into the office or work remote, although I have noticed a decline in internal careers listed that are remote. The ability to volunteer using VTO, but agree with others. In some teams it is not volunteer work, you are required to put it in your V2MOM and complete it on some teams. The ability to do interesting work, connect with other talented individuals, and the training/learning opportunities.

Cons

On a recent survey, two of the lowest scoring questions revolve around people politicking and backstabbing to get things done and the lowest score company wide was promotions are handled in a fair and transparent way. The promotion question has been a bottom 5 scoring question for 2 years now. I have witnessed people promoted either for unfair reasons or because threatening to leave. They pass off a promotion as someone being promoted when in all actuality they applied to an internal job posting and were hired, that’s not really a promotion. The answer to fixing this is not more documentation on careers. They put on a front that they value trust and transparency. They want you to be able to have difficult conversations with your manager without fear of retaliation, but I have witnessed people who speak up and are retaliated against with maybe a Performance Improvement Plan or a demotion. I sometimes feel as if managers and leaders here are talking the talk but not walking the walk when it comes to truly living by the Ohana values. There is a feeling on some teams that it is easier and less stressful not using your PTO vs using it. Tough finding and training multiple backups to handle their job and yours while out. Recently a decline in billable work that has them reassigning people to new careers. It is tough seeing work sent to vendors in India when people at Salesforce are struggling to get billable work. Bonus for some 100% based on billable work which you have no control over. Person A could have 4 accounts and 40+ billable hours, resulting in a very healthy bonus; while Person B might have 1 account and is receiving 10 hours of work, receiving a much smaller bonus. The division of labor is not fair and should be distributed more evenly. Seems a bit unfair when Salesforce gives an executive a $200,000 car and $86,000 watch as a bonus for exceptional work, when you have witnessed others do exceptional work on a smaller scale (not necessarily bringing in $8 million in Sales) and all they get is a Chatter shoutout from their manager or their name mentioned on a PowerPoint slide. I agree with another review here...it is tough dealing with a travel ban, not being able to travel to visit coworkers during a Christmas party, but the top people were all in Hawaii that year. I remember that.

3.0
Mar 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Salesforce is THE company to work for. Great, innovative and future oriented products which are interrupting the industry. It is fun to sell the Salesforce Platform! Benefits and services are great and a lot of talent is working here.

Cons

Unfortunately Salesforce is falling behind on how they train, promote and retain talent. It feels like it is more important to know the right people and be part of the “boys club” rather than showing success, numbers, compassion, head room and willingness to learn. Static head count rules and less flexibility around quota setting makes it frustrating to achieve numbers with impacts that are out of control of the remit of a team are. Furthermore equal pay for equal work isn’t lived through the organisation. Particularly for longterm employees who are showing loyalty and passion are being deprived in the pay scale compared to external candidates. They are being paid significantly more in the same roles as long term employees who are promoted internally.

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Salesforce Response
7y
Thank you for your feedback. The issues you have described are not what we want to see at Salesforce. We've been working hard to increase transparency around promotions and career progression and are very intentional about fostering a culture of equality. We know there is more work to be done, but we are encouraged by the progress we've made together. If you could please provide more details anonymously by contacting our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/ you would help us to directly address these concerns and become a better workplace for all. Thank you for helping us improve!
1.0
Feb 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Nothing at in pros at all

Cons

Managers turned security into a bpo. They don't follow company culture and if you tell them any problems they start making plans to fire you. This is the worst team in hyderabad pls don't join.

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Salesforce Response
8y
Thank you for sharing your feedback. The experience that you've described is not at all aligned with our culture of transparency and the core values we share at Salesforce. If you feel comfortable, I'd be glad to hear from you directly, so that I can hear your frank feedback. If you'd rather, it would be great if you could contact our anonymous third party provider EthicsPoint at 1-866-294-3540 (toll-free) or online at http://www.salesforce.ethicspoint.com/ to provide additional details so we can continue to work to create a great workplace for everyone.
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