Salesforce Success Engineer- Developer Support reviews

-No communication transparency, even though this is preached across the company -Constant shifting priorities when it comes to metrics within support -Too much product is being introduced too quickly, not focusing on existing items -Lack of knowledge materials for products/features, especially newer ones -Culture has devolved into "toxic positivity". Negative reactions are dealt with quickly, even if they are meant to help the overall support experience -No time for training to advance understanding of products -Time off is a joke. Your work will always be waiting for you when you get back -Swarm case handling has not solved the problems like it was promised to -Infighting between support orgs due to conflicting end goals -Focus on spending money on expensive celebrities and parties instead of the business itself -Support are given quarterly "wellness days" while other orgs are given one a month -Very little movement in support unless you are looking for management -Career building is mentioned but is mainly there for appearances -Some can be full remote while others need to live close to a hub. No consistency with this -Current support model is causing burnout