Salesforce Success Engineer- Developer Support reviews

This was once a company I genuinely felt pride in working for. Now the narrative has slipped into a sense of window dressing for the media and the market which shines through in several ways: Time tracking and process adherence seems to have taken over every corner of the company. A few years ago you felt that you were encourage to be innovative and to spend time on deep level analysis. Now you have to justify every hour of your day and not necessarily to to the benefit of the customer. Turning more Oracle than Google. Work load pressure is immense and there is an increasing number of people on long term sick leave due to stress. Managers are very often in a different location to you and there is very little awareness of the difficulty this can pose around communication, a sense of overwhelm and time available. HR does not have a presence in the smaller countries. This affects the health of both staff and relations as employees do not know who to turn to for a ‘sanity check’ conversation if a situations arise. HR processes are clearly there to support management and protect the company. There is a lot of talk about the feedback culture but the reality is that constructive criticism only works with few of the managers. Overall the sense is that the many hires from Microsoft, Oracle and similar has begun to take over the company mindset. It is much more ‘Me First’ than what is to the benefit of us all - and the customers.

none yet in my journey