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      Secureworks

      Part of Dell Technologies

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      Secureworks Customer Service Manager (CSM) reviews

      3.1

      37% would recommend to a friend

      (7 total reviews)

      Wendy Thomas

      57% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      4.0
      Jul 24, 2019

      Flexibility and work life balance are outstanding. Career growth is a challenge.

      Csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of best companies out there for Work-Life balance. We’re expected to get our job done and then go spend time with our families. They also have a very flexible WFH policy which makes that balance even better. I’m also paid very well for doing a good job. This makes it easier to work hard.

      Cons

      Career Growth is difficult. This was one of the reasons I came to Secureworks but instead I’ve found it difficult to advance despite having many contacts in many parts of the organization. It seems that if a person doesn’t want/can’t be in sales then career growth is difficult to come by.

      avatar
      Secureworks Response
      6y
      Thank you for taking the time to share feedback with us! We love to hear when our team members are pleased by the work-life balance we offer. We are always looking for ways to provide a great work atmosphere for all of our team members. If you have ideas for how we can continue to grow and improve, we encourage you to bring those ideas to your managers or our culture team. You can also send feedback directly to me at anytime by writing to feedback@secureworks.com. Thanks again! - Tom
      Viewing 7 - 7 of 7 Reviews
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