Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Semrush

      Engaged Employer

      Semrush Customer Success Manager (CSM) reviews

      2.9

      100% would recommend to a friend

      (4 total reviews)
      avatar

      Bill Wagner

      100% approve of CEO

      100% positive business outlook

      Ratings by category

      5.0

      Culture & values

      5.0

      Diversity & inclusion

      4.9

      Career opportunities

      3.9

      Work/Life balance

      3.9

      Compensation and benefits

      3.8

      Senior management

      Ratings by demographic groups

      Reviews by job title

      4 reviews
      3.0
      Mar 30, 2026

      Great team and benefits, but layoffs are concerning

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great benefits, great team! - Competitive salary

      Cons

      - Sudden mass layoff occurring from time to time - Unclear direction from management

      avatar
      Semrush Response
      3mo
      Dear Sender, Thank you for taking the time to share your feedback. We’re glad to hear about the highlights of your experience at Semrush. We understand that changes are not comfortable for everyone, but sometimes they are necessary to move forward and grow. Our team takes your feedback about unclear direction seriously and have already started working on improvements. All the best in your future endeavours! Yours, the Semrush Team
      1.0
      Mar 3, 2026

      .

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good midmanagement Great health benefits

      Cons

      pay was not consistent upper management had unrealistic unexpectations

      avatar
      Semrush Response
      4mo
      Dear Sender, Sorry to hear that your expectations didn’t match the reality. We wish you a lot of success in your new place! Yours, the Semrush Team
      4.0
      Oct 30, 2025

      CSM

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues, nice product, beautiful office, good salary

      Cons

      Lack of vision from upper management and clear real expectations

      avatar
      Semrush Response
      8mo
      Dear Colleague, Thank you for the feedback. We will use it for future improvements. Yours, the Semrush Team
      Viewing 1 - 3 of 4 Reviews
      Related searches: Semrush Customer Success Manager (CSM) jobs | Semrush salaries | Semrush benefits | Semrush Customer Success Manager (CSM) interviews
      Semrush reviewsSemrush Customer Success Manager (CSM) reviews

      Glassdoor has 665 Semrush reviews submitted anonymously by Semrush employees. Read employee reviews and ratings on Glassdoor to decide if Semrush is right for you.