Semrush Customer Success Manager (CSM) reviews

Dear Colleague, Thank you for the feedback. When it comes to our position regarding parting ways with some Sales employees from the SMB segment in January: this is connected with the new business focus and redistributing resources towards Mid Market & Enterprise. Using a high-cost sales approach for smaller customers isn’t the best fit, so structural changes were needed. We don't anticipate any further changes in this regard. Yours, the Semrush Team