ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jan 3, 2026

Lots of uncertainty

Recommend
CEO approval
Business Outlook

Pros

Good wlb if in good team Good benifits hybrid wfh

Cons

Lots of uncertainty Frequent reorgs Toxic culture Stock dipped a lot over last year

3.0
Jan 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, flexible PTO policy, decent benefits.

Cons

Performing significantly worse than competition within enterprise tech sector, revolving door of leadership from outdated tech companies, reduced compensation even for high performers compared to previous years, focused on acquisition of competition rather than innovation as what was done at SAP. The company is growing by inorganic measures and as a result are unable to retain talent which put them where they are today. Wall Street sees this and is moving its money elsewhere.

Viewing 301 - 303 of 5,711 Reviews

Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.