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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,710 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      3.0
      Nov 20, 2017

      A rocket ship but leaking jet fuel

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing growth and customer traction. Product is solid although very dated user interface. A new emphasis on customer success.

      Cons

      Poor decision-making by management resulting in shifting priorities, low innovation, and high turnover. Maybe having the new CEO will fix this.

      1.0
      Oct 24, 2017

      OVERWORKED/UNDERPAID

      General ledger accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lowest salary in Amsterdam! They are hiring underpaid foreigners mostly out of Netherlands due to their bad reputation here! Everybody exhausted on a daily basis, lots of mistakes made by managers those need to be corrected by operational! Fluctuation is very high-you will not even have time to remember for names! During your probation you do not have the full picture what is gonna be your role! It is an IT company, who is pre-testing their own products on them self-your process will never be "normal"!

      Cons

      Overwork not paid (about 30 hours per month-extreme overwork here is normal during closing-that is 2 weeks & slide down your overwork is also not an option!). Managers are not professional! If you have skills at Service Now is fine, if you do not have is also fine! For your overwork you are paid of with cutting your bonus! The finance team is full with not professional, incompetent individuals (waitress, shop assistant, bar musician)-at the end of the month you need to correct AP, AR, Payroll mistakes in the General Ledger beside your own closing tasks!

      3.0
      Aug 18, 2017

      real leadership wanted

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      the people and the product

      Cons

      the management of the people and the management of the product

      Viewing 307 - 309 of 5,710 Reviews
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      Glassdoor has 6,646 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.