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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,711 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Nov 22, 2019

      Renewals

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly folks stocked drinks Convenient lunch trucks

      Cons

      No personal desk space We spend 8+ hours of our day here. A personal cube would be nice to make our long days a little more enjoyable - Zero flexibility! You don’t always have to be in the office to be productive. Especially with the open floor plans sometimes you can get more work done working from home - if it’s slow let us go home early and beat the horrible commute! We are all responsible adults to leave early and log back on from home to finish out the day! -Open floor plan does not allow us to make calls. I don’t always want my peers to hear my conversations and vice versa

      2.0
      Sep 8, 2019

      Fairness Matters

      Manager - federal sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Product is well liked by clients.

      Cons

      Those from non traditional backgrounds have to work twice as hard and the hard work is not as equally recognized and awarded as thse who grew up in IT.

      avatar
      ServiceNow Response
      6y
      Thank you for providing this review. We do emphasize the need for employees of all backgrounds to be at ServiceNow, and we value everyone's contributions. We serve an incredibly diverse group of customers, and believe it's important to reflect our customers in ourselves. While we don't know your specific situation, we're glad you bring a different perspective.
      1.0
      Aug 13, 2019

      Shocking Sales culture

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The first line Sales and SCs are excellent

      Cons

      Middle management,and up, is ruining culture. There has been a mass exodus of the experienced managers and the new hires coming in are turning ServiceNow into another Oracle Target increase massively in year two.

      avatar
      ServiceNow Response
      6y
      We're sorry to hear about your experience. At ServiceNow, we're building a great, enduring company that aims to create great positive for employees and customers. We will certainly take your feedback under consideration and we wish you the best in the next phase of your career.
      Viewing 334 - 336 of 5,711 Reviews
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      Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.