ServiceNow reviews

4.1

80% would recommend to a friend

(5,719 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Nov 6, 2025

One of the best

Recommend
CEO approval
Business Outlook

Pros

Great Culture Recognition Pace No Office politics

Cons

Pace depending on the team could be overwhelming for few. But in general team will be supportive

5.0
Nov 4, 2025

Good Firm

Recommend
CEO approval
Business Outlook

Pros

Great culture and work life balance

Cons

Some teams have office politics

4.0
Nov 3, 2025

SN

Recommend
CEO approval
Business Outlook

Pros

A positive environment and a product that is stagnated and has lots of potential for transformation.

Cons

A blind embrace of AI as a solution to all problems. Too many layers for decision making and product feedback. Complex technical environment that can slow down product improvement.

Viewing 406 - 408 of 5,719 Reviews

Glassdoor has 6,656 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.