Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.0

      77% would recommend to a friend

      (5,747 total reviews)
      avatar

      Bill McDermott

      89% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,747 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      6K reviews
      5.0
      Aug 26, 2021

      Customer Support Representative at ServiceNow

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a fast paced environment that is set up well with plenty of resources to perform within the role and cross team support. The culture is great and there is a big focus on working as a team, it is one of the company values. This role is a technical role, however those with no IT technical experience but do have customer support/facing experience can perform the role with training. It is a great opportunity to learn about ServiceNow's platform and gain experience within the realm of IT.

      Cons

      It is a fast paced environment and everyday is different, which is not necessarily a bad thing. However, it can be very demanding on days where the volume of support is high. With that said, all of the processes and operations are well set up to manage the volume an to communicate across teams to ensure cases are managed effectively and within the required timeframe. There is a lot of information constantly which can lead at times to information overload.

      Viewing 4885 - 4887 of 5,747 Reviews
      Related searches: ServiceNow jobs | ServiceNow salaries | ServiceNow benefits | ServiceNow interviews | ServiceNow conversations
      ReviewsServiceNow reviews

      Glassdoor has 6,687 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.