ServiceNow reviews

4.1

79% would recommend to a friend

(5,728 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Oct 3, 2025

Zero career growth, poor management, multiple layoffs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has great work life balance Solid products and customer base

Cons

There is absolutely no career path for seasoned professionals Poor middle management, lack of clear direction, poor decision making Plagued with multiple “quiet layoffs” which are used to manage headcount without prior notice Lack of collaboration between teams Enterprise company which functions like a start-up

Viewing 487 - 489 of 5,728 Reviews

Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.