ServiceNow reviews

4.1

79% would recommend to a friend

(5,738 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jan 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Free lunch, social events, facility

Cons

Worst management, promotion criteria vary from team to team, no annual compensation review, more tickets you resolve, even more tickets get assigned to you. No planning on how to improve the resolution time for those who work slow. No proper criteria for Manager eligibility as a degree is not a must to be a manager.

1.0
Jan 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Flexible hours and work from home option, which was nice. Decent salary and new equipment. Large company, so tossing money around was not a problem for them. Growing company.

Cons

Managers and supervisors were inexperienced and simply terrible. Training was severely lacking and new employees are not properly setup to succeed. Worst communication I've ever encountered in a company. Supervisor did not care about the team, only herself. Not once did supervisor give positive feedback, even when you help solve her issues for her or saved them from a major mistake. The culture in Commercial Sales Operations is quite disheartening. You're basically on an island by yourself.

3.0
Jan 9, 2020
Recommend
CEO approval
Business Outlook

Pros

1. Excellent office space. Full of perks. Top notch facilities eg: Massage chairs, cricket net, lots of games and relaxing places. 2. Excellent work culture. No pressure to stay in office of X hours or so. Very collaborative employees. 3. The company is growing around 40% YoY. So it directly reflects on the RSUs you get.

Cons

1. Zero growth opportunity. They hire people from diverse technology background eg: Java, C#, Python development. While hiring, the work is not clearly mentioned. Its said, that the work will be extensively on Javascript and lot of code logic to write and all. But in reality, you will be using the ServiceNow platform like a tool. To develop applications, just drag drop stuffs to create an application. The coding part is hardly 20-30%. Not ideal for really techie guys/girls who are looking for good quality work which involves programming. 2. The management is becoming more process oriented. This is not expected from a good product company. The focus is shifting from quality of work to quantity of work per say.

Viewing 4990 - 4992 of 5,738 Reviews

Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.