ServiceNow reviews

4.1

79% would recommend to a friend

(5,738 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jan 5, 2020
Recommend
CEO approval
Business Outlook

Pros

EMEA team are good to work with

Cons

Americans think the whole word is in America. No concept of other culture or languages.

2.0
Jan 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Growing company with first mover advantage in a market that is set to absolutely dominate business in the next 10 yrs. The compensation package I had was very good, if a little unpredictable due to fluctuations in stock prices and an extremely large error in tax deductions, which they treated as trivial.

Cons

No job opportunities (senior posts are predominantly filled from external hiring - internal promotion is strongly discouraged), no openness to improvements, change or creativity with a strong culture of protecting the status-quo, "sacred cow syndrome" everywhere - from the very top down. Management know these are both serious issues, and have been for some time, but choose to not act. The "just do as you're told" attitude to relative senior staff is not a good way to engender loyalty and commitment. That's how you treat children.

1.0
Dec 27, 2019
Recommend
CEO approval
Business Outlook

Pros

The company invested heavily on sales and marketing workforce. It is good to see the brand name everywhere.

Cons

As the other reviews illustrates, the organization is heavily focused on marketing and sales investments. For engineers, there is little to no opportunity to learn and adopt modern technologies as the platform forces all the application development to be done in JavaScript. Engineers with server side skills will have no opportunity to build on that skill unless you are in the platform team. Also limited engineering roles can apply frameworks outside of native JavaScript, such as React or Angular. Its a grave yard for engineer's career if you are in the growing mode and looking for a position where you can learn and grow during the projects.

Viewing 4999 - 5001 of 5,738 Reviews

Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.