ServiceNow reviews

4.1

79% would recommend to a friend

(5,730 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Mar 18, 2019

Product Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent Company to work for Good Work/Life Balance

Cons

Growth Rate hampering quality of products

5.0
Mar 8, 2019
Recommend
CEO approval
Business Outlook

Pros

In the 2+ years I’ve been with ServiceNow, I’ve seen tremendous evolution and growth. In particular, the leadership they’ve brought on is phenomenal. The values they’ve instilled, and the culture they’re building, are authentic and inspirational. I see them “walking the talk” every day, and it’s flowing throughout the organization. There will always be pockets of mixed personalities and challenges across teams, but compared to other companies I’ve been a part of in the Bay Area, ServiceNow is amazing. Growth is truly an understatement. We’re on an incredible trajectory, and we’re not slowing down. If you’re good at what you do, there is so much potential across the organization to move up, move around, and continue learning. World class innovation and people. Working on the best technology and making an impact on the way people work is pretty cool. Combine that with incredible talent at this company, and it’s a place where you’re always learning and growing in your field.

Cons

If you’re not a performer, and don’t have the drive to work hard, this is not the place for you. It is not a place where you go to be complacent, take long lunches, and have an easy ride. There are nutty days and often long hours, but on the plus side there is a lot of flexibility, and there’s definitely reward for the effort. Because of the pace of growth, it can be a challenge to get things done. As new teams and roles are formed, there’s an element of “who’s on first?” at times. Process and structure take time, and we’re not there in all areas. Again, some personalities will thrive in this environment, but it’s not for everyone.

1.0
Mar 7, 2019
Recommend
CEO approval
Business Outlook

Pros

PTO, benefits, and you only have to work 10 hours a week. Once you figure out how to game and cheat the system, hitting quota is easy. Seeing people get out of the ADR role seems like they're opening up their career to more possibilities.

Cons

Never have I seen an office filled with more incompetent leadership. I think only 1 has any real sales experience. Some of senior ADR manager grew up cheating the system for meetings, so now they teach of all of their ADR's how to game the system. You can't blame the new people but I feel bad for this being our first or 2nd work place experience. Advice for any new hirer: Make "Phone calls" and spam emails then log these into the horrible, home-grown CRM in order to hit your activity requirement. Then do what everyone else does and towards the end of the month -HOUND your field reps to give you free "meetings" you can log-into SURF. This is how everyone hits quota. There is no such thing as quality here, it is only quantity. We're talking about a company that makes $2.6 billion in Revenue. If you throw in garbage into the CRM, no one cares, especially the managers. As long as you hit your number, the managers hit their number, we're all happy!

Viewing 5137 - 5139 of 5,730 Reviews

Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.