Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (60) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 790 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of flexibility" ((in 417 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 393 reviews)); "Good pay and worklife balance" ((in 240 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 176 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

79% would recommend to a friend

(5,730 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.7

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

May 12, 2021

Awesome Company, Awesome Project, Awesome Team!

Senior manager, database systems

Recommend

CEO approval

Business Outlook

Pros

ServiceNow truly believes in treating its employees as people with lives, needs and desires. We are a rapidly growing company, and there are massive opportunities for career growth, encouraged by the company. The culture is collaborative, inclusive, diverse, and energetic. It is easy to stay excited about the future here, both from internal culture and external success!

Cons

We need more engineers to help us grow. We don't have enough people to help us get to where we need to be.

4.0

Feb 23, 2021

Balancing Act

Director of sales

Recommend

CEO approval

Business Outlook

Pros

The product really does work and remains one of the strongest in the market. In general there is a strong sense of team across the organization. There is unlimited growth as platform can be adapted to do most anything. Compensation, particularly when including stock options is top end of the market.

Cons

As is inevitable with growth and being a publicly traded company has begun to overcomplicate what was a beautifully simplistic product, licensing model and customer first/driven culture where both clients and employees benefited. This has led to the need to be a mathematics PhD to understand the licensing model, shelfware and upgrades that now take months.

1.0

Feb 19, 2021

Poor culture

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good pay, good products, demand in the market, excellent SCs

Cons

poor middle management, gossips, wine & dine culture, poor team work.

Viewing 520 - 522 of 5,730 Reviews

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