Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 805 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 454 reviews)); "Great people and product at ServiceNow" ((in 412 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 399 reviews)); "Good pay and worklife balance" ((in 255 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "Secondly, the IT department is a complete joke, Layoffs, expense cuts and two" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

80% would recommend to a friend

(5,721 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

1.0

Jan 23, 2018

Great company if you get in the right team

Senior technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good tool Technology is used by company no pressure to work nobodys watching technology growing super free snacks and lunch

Cons

No team leading from manager manager always has personal issues no interest in my career only her personal life and her travel. People get boring easy, allow training on other courses. No communication unless you are near manager or hear conversations no devleopment Tech lead is not tech, just longest in team

4.0

Jan 21, 2018

ServiceNow is a company growing with a Lightspeed.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- One of the Fastest Growing Company in the Silicon Valley. - Very good Work/Life Balance.

Cons

Will let you know if I find one.

3.0

Jan 19, 2018

Poor leadership and management in certain areas

Senior manager

Recommend

CEO approval

Business Outlook

Pros

• Growth opportunities • Offices are state of the art • Macbook Pros for everyone • Snacks and bi-weekly happy hours

Cons

• Growth opportunities have led to a workplace with too many directors and mangers with overlapping responsivities and not the skillsets necessary. There are many cases where directors have no direct reports since they have been pushed around from team-to-team. • Culture is disappearing quickly. The culture in which everyone feels valued, everyone has a voice, friendly people who are excited be at ServiceNow, teams working with other teams are things of the past. • Business Units work in silos and there is lot’s of overlap and wasted effort. • 4 billion by 2020 doesn’t seem achievable based on the growth patterns discussed in All Hands. • Best talent leaves around 4 years after RSUs vest.

Viewing 5287 - 5289 of 5,721 Reviews

Jobs at ServiceNow

Solution Sales Executive - Moveworks

Wien

View job

New Logo Account Executive - Greek speaking

Wien

View job

Commercial Account Executive, CEE

Wien

View job

Customer Success Executive - German Speaking

Wien

View job

Enterprise Account Executive, CRM Solutions

Wien

View job

ServiceNow

ServiceNow reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great company if you get in the right team

ServiceNow is a company growing with a Lightspeed.

Poor leadership and management in certain areas

Jobs at ServiceNow

ServiceNow reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

ServiceNow reviews FAQs

Jobs at ServiceNow