ServiceNow reviews

4.1

80% would recommend to a friend

(5,717 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,717 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Dec 7, 2017
Recommend
CEO approval
Business Outlook

Pros

ServiceNow has a great growth trajectory ahead of them. People who work here are in high demand as what we have had to do over the last 3-4 years to build the foundation and scale from $500M to nearly $2B is an amazing achievement for those that have been there during these years.

Cons

The opportunity for newer employees is still there but not as great. The stock grants are much smaller than they used to be due to board limitations and the value. Your experience at ServiceNow will really depend on which department you work in and your manager. Marketing is not the place you want to work. People are tossed out not for performance but because they don't have skills that the company needs for the next phase. This is no way to treat people who grew the company. Sadly the CMO stifles innovation, its his way or the highway and we went down a path over the last year where we put way to much focus on demand gen and nothing else. Departments have suffered lack of resources and budgets. Thankfully our CEO and CCO see this and are ensuring we invest outside of demand gen.

1.0
Dec 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Rubbish company not recommend for someone to work at this company

Cons

No respect,low salary .not recommend people to work at service-now.

3.0
Dec 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Depending on the team you get assigned to, the hours tend to be reasonable. Expect ~40 hour work weeks for most teams with a bit more depending on the team. This can vary depending on the team, but after several years of working at ServiceNow, weekend work was fortunately rare. Many teams use Scrum and there is a lot of maturity in their processes. Typically people self-assign work. The work can vary between development work, working on customer issues, and investigating and fixing bugs. Expect it to take a year to come up to speed and really get a good grasp of the product. The work is fairly interesting and the product itself is extremely flexible. The stock, while I was there doubled in value and bonuses were given out every 3 months. There was never a quarter where there wasn't a bonus. The gym in San Diego is pretty nice. They were good about providing the tools needed to do your job. Ask for a wide monitor.

Cons

After several years of working there I never received a raise (not even a cost of living increase) despite good reviews. I received no additional stock after the original offer. There was no indication from management above my boss that they thought I was valuable. In fact, getting 85% of your bonus is considered doing exactly what you should be doing. This means, that if they offer you 10% of your salary as a bonus, you should actually expect to receive 8.5%. Middle management on the development side comes across as unpleasant and I avoided contacting them when at all possible. While there are some middle managers that are easy to get along with, generally I did not want any interaction with them. The company in general is all about the stock price. Don't ask about 401k matching, they won't consider it (and will give you a lippy response). Unlike other places I've worked, they also don't seem particularly interested in talent retention. Beyond not giving raises/stock etc, they also don't have much in the way of groups to join, volunteer work, etc... You won't find groups for people of color, women, LGBT (though they did have a running group).

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