ServiceNow reviews

The marketing is outdated (yes, even the new stuff), and has the vibe of a late-90s tech company. The internal systems are a nightmare - the homegrown CRM is so bad that employees regularly laugh about its lack if usefulness. Being a SaaS company that uses Microsoft Office instead of Google for Enterprise is embarrassing, but it probably makes sense given that it seems all employees are middle-aged white men. Lack of diversity - the list of enterprise sales reps is almost all white men. There is one female who leads a BU. At a recent Women in Tech lunch all panelists were asked about programs to include more women in the workforce. Where every female exec from other companies was able to site specific programs focusing on diversity, ServiceNow didn't have a single initiative. The company also hasn't committed in any way to being a good corporate citizen, with a complete lack of company-driven volunteer initiatives. Total lack of transparency - you'll never hear an executive say, "you asked and we listened!" They take surveys about internal systems and practices and then never share the results.

Yes Man Culture in which you are expected to agree with everything. No feedback asked or taken. Lack of clear communication about central processes and expectations but you get a slap on the wrist if you missed something. Longterm employee especially in middle-management are resistant to change and refuse the acknowledge that the company has grown. Conflicts between locations (SD and SC), silos and overall bad culture and morale. Employees on all levels, including managers are afraid to speak up. Lack of consistent HR processes, no goals setting or performance measurement practices, no peer/360 feedback. High turnover rate, many people put up with culture and stay because of RSU, many leave after their 1st year vesting, and some don't last as long.