Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (64) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 790 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 447 reviews)); "Great people and a lot of flexibility" ((in 403 reviews)); "Benefits are good and fair" ((in 401 reviews)); "good pay and chance to hit target" ((in 251 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 125 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 35 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

May 15, 2020

Software Development Internship

Intern - monthly

Recommend

CEO approval

Business Outlook

Pros

Excellent Learning experience, Future aspects are very good. Pre-Placement Offers after an internship are generous. I worked in the Platform Dept as a Software Development Intern making integrations for 3rd party APIs.

Cons

No cons as such, I feel.

5.0

May 15, 2020

Great place to stay for a while

Advisory solution consultant

Recommend

CEO approval

Business Outlook

Pros

Bill McDermott! - I joined ServiceNow about 4 years ago when Frank Slootman was CEO and then John Donahoe. All three have been great and have left their mark on ServiceNow. With that being said, Bill has brought an energy focus to the organization that I haven't experienced anywhere else. His passion is unmatched and i truly believe he will be guiding us to the next level aboard this rocket ship!

Cons

Some Talent - With any company going through this rate of growth, you some times hire quantity instead of quality.

5.0

May 11, 2020

Tremendous growth, great culture

Director, operations

Recommend

CEO approval

Business Outlook

Pros

The company has been growing organically 30+% for the past few years and seems to have the means to keep it up for the near future. A new CEO has injected a whole other level of energy and focus on opportunities. The culture is very much people focused; I've been super impressed by how proactively the management team responded to the COVID situation and the recent commitment to no layoffs this year. Pay and benefits are generally competitive. I'm working with lots of smart, motivated people.

Cons

Typical growing pains; some legacy people and systems that need to figure out to scale to support the company for the longer term. Running out of space for all the new hires, although they are building a new office at HQ and who knows how many people are going to work full time from the office after COVID eventually subsides, LOL

Viewing 5398 - 5400 of 5,688 Reviews

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