Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (64) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 790 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 447 reviews)); "Great people and a lot of flexibility" ((in 403 reviews)); "Benefits are good and fair" ((in 401 reviews)); "good pay and chance to hit target" ((in 251 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 125 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 35 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Feb 4, 2016

Software Engineer

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Decent work-life balance usually until end of release period of time which is normal for software development where it's mostly deadline driven. - Everyone gets to participate in the design phase if willing to - Can be performance-based meaning your performance determines where you go in the right team - Above-market-average compensation - Great teams around for bouncing off ideas

Cons

- Technology you work with lags behind a bit because of the IT nature seemingly - Each team has its own culture - No 401k matching - Poor facilitity team/food supply - Might have to deal with remote teams on projects who can be in a different time zone often

2.0

Feb 3, 2016

Great Product - Okay Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ServiceNow provides an amazing service/solution. We have given customers the opportunity to be better. The change that customers experience is so profound that they are excited and willing to share that message with everyone. Its very easy to support something that inspires so many outside of the organization.

Cons

Change is inevitable at ServiceNow. As the company begins to grow (and grow at a rapid pace), there is a constant flux of individual contributors, management, and senior management. If you've been there for any length of time, there are only a handful of familiar faces from when you first stepped through the door. As much as the company is embracing the change, they do not embrace the idea of investing and growing individuals. Those individuals who have been lucky enough to see promotion and engagement are mostly graded on your ability to socialize and less about your ability to perform the job.

1.0

Jan 24, 2016

Toxic

Customer support manager

Recommend

CEO approval

Business Outlook

Pros

Shares are the only positives

Cons

Extremely toxic environment. Abusive language used by upper management especially in the Customer Support Area. Intimidation tactics used by both upper and lower management to make you abide to their own rules. You are totally spared if you rub shoulder with managers, if you talk your mind you are sacked without proper reason. It is totally expeditive especially if you are deemed not appropriate to fit to the upper manager's tastes. Any team member that praises managers, will in their good books and will be safe from sacking and oppression.

Viewing 5491 - 5493 of 5,688 Reviews

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