ServiceNow reviews

4.1

81% would recommend to a friend

(5,687 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,687 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Dec 11, 2015

Growth Challenges

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Well run company with great technology and good executive leadership. The company is moving from the disrupter phase to the industry standard for ITSM as a cloud offering.

Cons

Sales Management is struggling with the sales model. Coverage of major accounts and new prospects is a mess. This differs region by region.

4.0
Dec 9, 2015
Recommend
CEO approval
Business Outlook

Pros

They want drivers not passengers. Be prepared to work hard, and if you have a criticism, be prepared to have a solution.

Cons

I wouldn't say this is a con as much as a fact of life here.. they don't want whiners, they want doers. If you are the type of person who complains about things not working the way you would like, its probably not the place for you. It's a fast paced environment, and the expectation is you will roll up your sleeves and make it work!

4.0
Dec 7, 2015

Depends on your department

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work time and location. Supportive coworkers and management. My manager cares about us having work/life balance and has our back.

Cons

I've seen complaints about hostility and lack of work life balance, but I imagine that depends on your specific department.Staffing levels haven't kept up with growth.

Viewing 5503 - 5505 of 5,687 Reviews

Glassdoor has 6,623 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.