ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Oct 23, 2014

Company with high growth

Recommend
CEO approval
Business Outlook

Pros

The coworkers within my department get along really well. Management and directors are really focused on scaling and growth. The quarterly bonus pool has been pretty generous, it is dependant on financial performance. The benefits are very good, company perks are very generous.

Cons

Some operations departments are not staffed enough to accomodate time off without other people covering for them. No defined salary increase system.

1.0
Oct 21, 2014
Recommend
CEO approval
Business Outlook

Pros

free to set your own hours. Free to travel Free to set your project schedule

Cons

Company has no idea what they are doing. They assign program managers with no thought to strategy. Program managers are then expected to just magically align with leaders and tell them what is wrong with their area... A recipe for disaster and it always turns into a mess. ServiceNow is held together by its smart development team and great platform.. However internally they are struggling for direction, have no sense of strategy and if you are not in sales or development - you are treated like crap. Good luck on getting your bonus.. Classic bait and switch- they say you can earn a wonderful bonus yet no one does. They fire employees at random with no process or warning. They eliminate entire departments the same way. This is a company run by fear with little regard for humans. Stay away. Or better yet ask for a guarantee on your bonus for the first six months. Forgot to mention bonuses are every quarter- so you are being constantly re-evaluated. you will NEVER EVER get your bonus for the entire. year. Toxic and hostile - stay away. There are plenty of well run companies and this is not one of them.

1.0
Oct 21, 2014

21st century slave camp

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary and RSUs Nice Macbook Very easy interview process

Cons

This place has some serious issues with the way they treat their software developers. The middle managers here are bipolar slave drivers. They smile and suck up like minions to the executives, but are nasty and insulting to their directs. The developers are scared, stressed out and unhappy. There are many good job opportunities for good software developers elsewhere. Please pay heed to this warning, avoid this psycho slave camp.

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Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.