Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.0

      77% would recommend to a friend

      (5,747 total reviews)
      avatar

      Bill McDermott

      89% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,747 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      6K reviews
      3.0
      Apr 13, 2026

      Once used to be great company, now its not!

      Sr. business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      WLB Employee wellness Benefits and Culture Management had a clear vision

      Cons

      The management wants company to be everything, tick every box, focusing on breadth and forgot about depth. New leaders came from Salesforce, with leader comes with an agenda to prove something. People became numbers and bought so many AI companies by eliminating some roles. Now its not a great company to work for!!

      2.0
      Apr 10, 2026

      Leadership are the demise of the company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good tech, market leader for ITSM

      Cons

      Used to be a rocket ship; now it’s survival mode. High pressure, low clarity, and leadership that feels removed from reality

      3.0
      Apr 10, 2026

      Tribal

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The salary and benefits were good.

      Cons

      - too much tribalism between the UK, NL and IE teams. - UK team is by far the worst of the three, but manager is also the overall support manager, refuses to take responsibility and blames members of the other teams for mistakes made by his team; gives own team members a mere slap on the wrists for gross misconduct and fires members of the other team for small infringements. Poor, incompetent management overall and too much overhead.

      Viewing 712 - 714 of 5,747 Reviews
      Related searches: ServiceNow jobs | ServiceNow salaries | ServiceNow benefits | ServiceNow interviews | ServiceNow conversations
      ReviewsServiceNow reviews

      Glassdoor has 6,687 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.