ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Great refreshments, candy, chips and cheese

Cons

Your job is always on the line. Tons of back stabbers. You can get fired whenever your manager feels like it.

2.0
Jan 27, 2015
Recommend
CEO approval
Business Outlook

Pros

SaaS, Cloud fast growing company free snacks a lot of parking convenient location

Cons

Playing politics at all levels. I was working in digital marketing team. In two weeks after onboarding I started hesitating in my decision to accept the offer. I was working as a contractor. Sr managers will immediately tell you they want to hire you because you are so so good. However, they do not mean that. Do you really think two weeks enough to conclude it? They just want you to work as crazy and devote all your time to the project. You will work extra hours. I do not mind working extra hours. However, no need to lie. They give you a hope without any intent to do so. All team members are competitors to each other. That is an explanation of gossips in the company. The environment is highly competitive. I was new to the team and team members were complaining about each other all the time. Even though they are not direct competitors to each other in terms of their responsibilities. Politics all the time. You may not know what other team members complain about you and you will not have a chance to explain yourself. It doesn't matter whether it is true or not. They would prefer to kiss the butt than building a team. Turnover is very high. In digital marketing team for a year 29 contractors went through the team. Senior managers would prefer to hire 3 interns, but not hiring a manager. My Sr manager told me they did not need my ideas for marketing, i had to do everything they would tell me. In marketing?!! They do not need my ideas?!?! Why then my ideas went live? Plagiarism? Yes. You do the work. They put their name on it. The company values only Sr Managers.

1.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

For the first year and a half of my career with SN, it was great being an employee. It WAS an exciting, vibrant place to work.

Cons

After the IPO, the new CEO brought in all of his management and replaced hard-working employees that had a passion for the business. It was horribly stressful and disgusting how they treated legacy employees who helped build this business. One after the other we were let go with no acknowledgement to our contributions.

Viewing 70 - 72 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.