ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Aug 20, 2015

DO NOT TAKE A JOB HERE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The salary is definitely competitive, and offer high yielding stock options. There is a lot of opportunity for travel. Benefits are good.

Cons

They fire as many people as they hire, if they don't like you and you don't agree with the politics they will get rid of you just as quickly as they hired you. The amount of people I saw let go in the 6 months I was there was crazy, I would say 15-20, that I worked with personally and many more that I did not know. There were directors who worked there for years that they fired just because "they were going in a new direction". They overwork you to an unimaginable point, you are expected to be available 24/7 to answer emails and calls, and if you don't your neck is on the line. If you take a job here be ready to be at their beck and call from 6am to 2am, take phone calls during dinner, work on the weekends, take a red eye and work the next day, and don't dare take a lunch break.

2.0
Jun 14, 2015

Reviews are true; people aren't valued

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fast growing, never boring, enough autonomy to innovate Decent benefits, lots of travel opportunity If you're aligned with the right people, you'll have the chance to go far. But the farther you go, the bigger the target on your back.

Cons

It's chaos. Heads roll all over the place. Zero loyalty. The most ass-covering I've ever seen. If you're not good at it (the ass-covering), you're as good as dead.

1.0
Dec 19, 2014
Recommend
CEO approval
Business Outlook

Pros

New building, nice MacBook computer. OK salary & benefits. They make the employees write fake glassdoor reviews.

Cons

Leadership is bad, they are always on edge and fearful of getting fired. They dont really know what they are doing. Turnover, no culture, they will work you hard with no value, everyone is replaceable. Ive seen so many people quit or get fired. Constant chaos due to frequent management turnover. The make employees write these nice reviews on Glassdoor so they can keep hiring. I have been in customer support for several year. We had the BEST Support Manager this place has ever seen and he just "disappeared" one day last year and things still are not as good as they were. Not sure why he left, it seemed political as he was doing great things for the teams and employees were happy. Now everyone wants out of support as fast as they can. There are a few females in the support leadership at a director level that are completely unstable and always running around the office literally screaming. My stock is just about 100% vested and leaving BTW this is the trend.

Viewing 79 - 81 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.