Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 804 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 437 reviews)); "Benefits are good and fair" ((in 399 reviews)); "Great people and a lot of learning" ((in 397 reviews)); "Good pay and stock options" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 171 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Nov 26, 2015

Deplorable middle management

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Stock RSUs New building with awesome gym Great place to rest and vest, not for career growth. It's a job not a launching pad.

Cons

The products offered are amazing, and I've heard from many, many happy clients. The stock prices reflects. Frank Slootman wants "phase 3" thinking, wants everyone to go above and beyond and yet without exception my peers with titles from Senior Manager down to Analyst are being pushed down, held back and generally made stale by Directors and above. Directors and above are only brought in from the outside, in over 3 years I've never seen a promotion into this level. The directors in our BU most "rub their stink" on projects and pass upward for the C-level executive to go through everything detail x detail. There is no trust within this BU and it's extremely demoralizing.

1.0

Sep 17, 2025

AVOID - I've spent 20 years in big tech and ServiceNow was the most toxic by far

Sr. director

Recommend

CEO approval

Business Outlook

Pros

- Good pay and stock performance - Lots of smart people - Good product

Cons

- While there are some bright spots, this is BY FAR the most toxic place I have worked and I have spent time at MSFT, Google, Meta, etc. - There are many abusive leaders and executives, and I do not use that word lightly - HR issues are not dealt with, and reporting poor behavior does absolutely nothing - Truly a horrific culture, I knew several people who went out on leave for mental health reasons related to work

3.0

Mar 24, 2025

Beware the OTE

Cloud solution architect

Recommend

CEO approval

Business Outlook

Pros

- I've had a long and often rewarding career at ServiceNow. - ServiceNow stuck with me through a personal tragedy which required FMLA time and inconsistent business hours for over a year. - This company is "going somewhere," and that always makes the work more interesting along the way. - I've met hundreds if not thousands of smart, interesting, caring people that really want to do their absolute best alongside one another. There are few people that are dead weight, and those types don't last long, here.

Cons

- I'm getting off-shored. They can hire 3-4 people in India for what they are paying me. It isn't directly called this, but that's what is happening. - Even though I'm told my performance for 2024 was "just fine," they have held my bonus payout for 2024 as part of my transition/pending separation. It seems like a "claw back" that costs me $10-15k (after taxes). Moral of the story: They might pay you $0 for OTE (even if the company does well) if they can think of an excuse before the check is written 2 months later after what you did to earn it has happened.

Viewing 118 - 120 of 5,669 Reviews

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