ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Nov 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Salary is above market rate, although they are smart with the stock options and you have to stay a year at least to cash in some of the shares (a way of keeping people on board who would otherwise leave even before a year)

Cons

Extremely stressful and demanding job, long hours include more weekends than they should, continuous shortage of staff due to recruitment can't keep up with the growth of customer base, not compatible with family life at all, and burns you out fast. Some teams have less pressure than others, and people do not tend to stick around very long in the teams where the pressure and stress is the worst. The management refuses requests of moving teams internally unless someone is already working there for 1.5 years on average (long time to stick around if someone is burning out). Despite opening up locations internationally, they do not promote/allow transfer to other locations. Possibility for any sort of promotion is very restricted, they prefer that people stick around in their role for years, no matter how good they are (at least in Europe this is the situation).

1.0
Aug 14, 2013
Recommend
CEO approval
Business Outlook

Pros

good benefits & compensation, nice building.

Cons

Too much focus on pleasing the executives and not the customer. Everyone walks on eggshells. NO work-life balance, constant pushing for more and more work. This place is a revolving door, do not work here if you are looking for longevity or to be valued. Everyone is temporary. The company will be good because customers like the service and the product but employees suffer. Managers are too busy trying to keep their jobs and running around in circles to actually help anyone. Also IT, Travel are getting cheap... Hotel room sharing? Really? NO company Holiday party, it was canceled a couple years ago and now they do some weird hot cocoa event in the lobby during work hours that everyone is too busy to go to anyhow.

Viewing 133 - 135 of 5,669 Reviews

Glassdoor has 6,603 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.