Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (372) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 791 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 443 reviews)); "Great people and a lot of learning" ((in 403 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 403 reviews)); "Good pay and stock options" ((in 264 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 172 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No training or guidance from management" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

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4.1

81% would recommend to a friend

(5,672 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,672 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Feb 24, 2026

comp

Sales operations analyst

Recommend

CEO approval

Business Outlook

Pros

lots of exposure and benefits

Cons

not many opps for growth

3.0

Feb 23, 2026

Trapped in a Walled Garden: The Hidden Career Risk of Platform-Specific Development

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Great place to work on. They follow a process, Policies. Respectful mentality. Many Benefits.

Cons

Prior to the acquisition, I was a versatile developer working across a broad technology stack with a large, active community. However, ServiceNow's closed ecosystem enforces a platform-specific development model, leaving little room to grow beyond its proprietary boundaries. This significantly narrows my marketability in the job market — especially now that the branch has decided to close — given that ServiceNow expertise has limited recognition and demand in my local market.

5.0

Feb 23, 2026

True Rocketship

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fast pace Agile Great career growth for those who put in the work Accessible leadership

Cons

Poor change management practices at times

Viewing 154 - 156 of 5,672 Reviews

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