Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 791 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 443 reviews)); "Great people and a lot of learning" ((in 403 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 403 reviews)); "Good pay and stock options" ((in 264 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 172 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No training or guidance from management" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

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4.1

81% would recommend to a friend

(5,674 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,674 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Dec 18, 2021

Look at yourself in the mirror, ServiceNow.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is care and attention for our customer's needs. The product is valuable to end-users, so your work can actually make a difference.

Cons

Humble culture is withering away. Are we a tech company? Or a Bill McDermott cult? It's getting blurry! Managers spend every waking minute trying to impress their leadership instead of supporting their team. Consistent processes are nowhere to be found. We don't even know how to use our own technology efficiently. And it looks like it's from 1995.

1.0

Oct 22, 2021

Horrible inter office politics

Contract manager

Recommend

CEO approval

Business Outlook

Pros

Pay was ok at times.

Cons

Horrible office politics, toxic environment, lack of support by management, gender discrimination, when asked by management to do something illegal I refused and from then on was set up for failure by him and ultimately pushed out.

5.0

Apr 7, 2020

Best Career Decision I Ever Made

Program director

Recommend

CEO approval

Business Outlook

Pros

A truly hungry and humble culture that values its people above all else. Seeing our CEO make a pledge that we would do no layoffs due to the COVID-19 downturn was inspiring, and a lesson in leadership. This is a company that knows it can and will change the world, and make the world of work, work better for people. And, it's people are so committed to doing so. I have never felt so proud or grateful to work for a company. Awesome product, kind people, unlimited vacation, and flexible workplace that truly works with employees to ensure they are happy, productive, and taken care of at all turns. Career opportunities abound internally for those who are self-directed and take responsibility for their own careers. I'm not sure what the lower Glass Door reviews were driven by previously - but there are no signs of trouble now. This is a company that has high accountability standards, which is a great thing.

Cons

The company is in a state of transition, moving from a successful company to a rocketship led by a new type of leadership. Some employees are comfortable with increased levels of infrastructure required to grow a business, and others are not. You sometimes find yourself working with people who are stuck in their ways, and end up swirling before they're ready to come along on the maturity journey.

Viewing 157 - 159 of 5,674 Reviews

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