Pros
Solid benefits, good people to work with. Leadership is decent, though some people at the company really seem to idolize the CEO and treat him as a celebrity rather than a leader/executive (little criticism or scrutiny when things aren't right).
Cons
- APPLICATION/INTERVIEW PROCESS: Absolutely HORRIBLE, unprofessional interviewing process. I hope ServiceNow reads this review because their HR/recruiting team needs an entire overhaul. Expect anywhere from 5-15 interviews (depending on role you're applying for). Recruiters and hiring managers regularly string along candidates and give false hope only to completely ghost or reject them after months of interviewing, or put you through an unnecessarily long hiring process to get the job. I've worked at top tech companies, and ServiceNow's hiring practices aren't normal for any industry. They're actively discouraging top talent from applying and accepting jobs by continuing these atrocious practices. - PROMOTIONS/RETENTION: Little transparency on upward mobility, seems to be the case across the board no matter what team you're on. To move up in the company, you'll go through another interviewing and hiring process, where external candidates are given more priority and treated better throughout the process than internal transfers. I've experienced this first-hand as well as heard this from colleagues – it's extremely frustrating for people who are top performers, enjoy the company, and clearly have the capability to take on a more senior role.