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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,690 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,690 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Jan 5, 2026

      good

      Technical program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance is pretty good, but dependent on team

      Cons

      pay could be higher compared to other companies

      1.0
      Jan 5, 2026

      The culture is fading fast

      Senior sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong technology Competitive pay Many great coworkers

      Cons

      The founder driven humble and customer focused culture is gone. Earlier it was about helping customers succeed, and do what it took to make the technology serve the needs of the customers. Bill is all about making bold statements to the stock market, and we are announcing a lot of products that isn’t ready nor providing the value promised to the customers. And we are now pushed to sell things to customers that they don’t need. Leadership is no longer open for feedback on problems or things not working. If you speak up, you will be next in line for the many silent layoffs.

      1.0
      Jan 3, 2026

      Not a good place anymore

      It engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stocks, RSUs, ESPPs, free snacks

      Cons

      Toxic management and coworkers. Runs on favoritism Worst managers I’ve encountered Title inflation

      Viewing 277 - 279 of 5,690 Reviews
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      Glassdoor has 6,626 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.