ServiceNow reviews

4.1

81% would recommend to a friend

(5,700 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,700 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jan 20, 2026

layoffs

Recommend
CEO approval
Business Outlook

Pros

worklife balance and good equity

Cons

horrible leadership and silent layoffs

1.0
Mar 11, 2025
Recommend
CEO approval
Business Outlook

Pros

While working as a Recruiting Coordinator at ServiceNow, I appreciated the competitive salary and solid benefits package. Compensation was definitely a strong point, and the company offers good perks compared to industry standards.

Cons

Management was a major downside. Leadership lacked emotional intelligence, creating a hostile and fear-driven work environment. Micromanagement was excessive, and rather than fostering growth and collaboration, some managers resorted to childish behavior, threats, and unnecessary pressure. Instead of feeling supported, many employees felt anxious and undervalued. ServiceNow has great potential, but unless leadership improves its approach to people management, the work culture will continue to suffer.

1.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Other teams/groups somewhere appear to have really have actual, healthly work-life balance. Would love to learn of them for openings and transfer over ASAP.

Cons

All double talk. Public non-specific praises diametrically opposite of actual labor abuses and unpaid overwork culture, coupled with lack of raises for 3rd year. What goes on internally is toxic and demoralizing, and should not be tolerated in any developed democracy. Kickoffs, quarterlies, all-hands, etc. amount to all pep rallies full of self-praise at corp level, fantastic financial stats both past and forecast, which on the front lines carrying the actual heavy load, find completely ironic, enduring perpetual excuses of lack of budget for staff, no bonuses/raises/stock grants after initial contract, coupled with unreasonably and disproportionately many duties without adequate time nor resources to perform them.

Viewing 283 - 285 of 5,700 Reviews

Glassdoor has 6,636 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.