ServiceNow Staff Technical Program Manager reviews

4.0

71% would recommend to a friend

(132 total reviews)
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Bill McDermott

94% approve of CEO

76% positive business outlook

Staff Technical Program Manager employees have rated ServiceNow with 4.0 out of 5 stars, based on 132 company reviews on Glassdoor. This indicates that most Staff Technical Program Manager professionals have a good working experience there. ServiceNow is rated in line with the average (within 1 standard deviation) by Staff Technical Program Manager professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

132 reviews
5.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

I’ve been at ServiceNow for 4 years, and I can confidently say this is one of the best companies I’ve worked for in terms of vision, leadership, and execution. What stands out the most is how clearly the executive team articulates the company’s direction — whether it’s product strategy, marketing, or customer outreach, everything feels intentional, well-aligned, and future-focused. The culture is empowering. Engineers are trusted with ownership and given the autonomy to make meaningful decisions, and you feel the impact of your work. There’s a strong emphasis on innovation without losing sight of customer needs. Cross-functional collaboration is smooth, and people genuinely care about building high-quality, scalable solutions. The marketing and go-to-market teams are also top-notch — they position the company in a way that makes you proud to be part of it. You see the brand’s presence and influence grow every quarter, and it’s exciting to contribute to a platform that’s becoming the standard for enterprise workflows. • Visionary leadership with clear goals and excellent execution • Strong engineering culture with ownership, autonomy, and growth opportunities • Excellent marketing and product positioning — makes you proud to represent the company • Collaborative teams, minimal politics, and respectful work environment • Healthy work-life balance and great remote/hybrid flexibility • Rapidly growing company with a lot of internal mobility • Solid compensation and benefits

Cons

Very few — maybe some growing pains as teams scale, but leadership is proactive about it

5.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

The compensation packages are very attractive. Several positions apply for remote or flexible work, lots of growth opportunity

Cons

Better private insurance and Asociacion Solidarista for employees

4.0
May 6, 2025
Recommend
CEO approval
Business Outlook

Pros

ServiceNow's product is powerful and will be useful to many clients for a long time. The company is on solid ground financially. Corporate culture is pretty good in general.

Cons

Pay is low for the area--even for today's climate. The architecture is...bizarre. Don't expect to build sites using relevant technologies like React, WebPack, etc. Building apps for ServiceNow means writing pre-ES5 JavaScript into CSDATA blocks in XML then hand-copying files to the right repos. There's never truly been a paradigm like this, but if I had to place it, I would say SN's engineering practices are somewhere in the early 2000s to early 2010s on average--light years behind the average. The impact of this is up to you, personally. I found it jarring. Also, this may be specific to my team, but despite having 2 days/week in office, I am completely isolated. I'm vaguely aware of neighboring teams but not who to contact to reach them. I've never had a skip-level meeting and didn't meet my boss's boss until over a year into my job. I've barely met anyone outside my team, despite the clear architectural opportunities to modernize and improve broad Engineering practices and technologies.

Viewing 28 - 30 of 132 Reviews

Glassdoor has 6,683 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.